Customer Support & LiveChat

 

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Finally 🙂 We are very pleased to launch real-time customer support. It took us a while but it’s online, the wait is over!

Customer line +420 230 234 312

Today we launched a customer service line, where it is possible to reach our amazing Eve, which will be responsible for all your questions. Eva also answer questions in a live chat, if the line is busy ask for patience and forbearance 🙂

Live chat (link here)

Live help with the purchase or your questions about MANA we launched some time ago, but as of today will steadily live support from 9AM to 5PM. In the future, we would like to extend support for the entire day.


Eva is behind the Customer Support. Here is her bio.

Eva is educated in field management and economics. She studied at university in Zlin, moreover she has experience with studies abroad. Since she has previously worked in a similar position, she is ready to answer any question.

As a vegan, she appreciates the most that MANA is nutritionally balanced. Eva enjoys cooking with MANA, as well as she likes inventing a new recipes. She wants to inspire people with the recipes and proove, that MANA is a full meal, not only some milkshake.

She could not live withou music and animals. In her spare time she likes travelling.

Smoother MANA [MARK II v.2]

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MANA team is constantly improving the texture and taste without compromising on nutritional values, which is our priority number one. We are introducing improved and also the most advanced version we have made so far. Shipping from today on mymana.eu.

Improved smoother texture

Previous versions contained larger particles of whole grain oats that some of our users and community members pointed out as a problem to be solved.

We have managed to make the particles smaller by cold milling technology, we waited for custom-made machine that will be able to efficiently cooling the grinding chamber with cold water. Why cooling the process? Because if temperature of milling exceed certain temperature point, then lipids and (proteins) turning bitter. There is no change in nutritional values only in texture which leads to better user experience.

Update on shipping during Christmas time

At the moment are all orders shipped within 48 hours. Christmas time is coming and our supplies are starting moving quickly. If you are thinking about MANA as a gift for you close ones we recommend to order before 17th of December.

We are very happy that changes lead to better experience of consuming MANA.

Learn more

For more info about Mane and theirs ingredients please visit nutrition.mymana.eu find answers to all your questions or contact us at Customer Support.

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MANA is scaling production 10x

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Hi all MANA fantastic people,

we would like to announce, that we have finished first stage of our world wide production scaling plan. Now we are able to produce 10x times more then we have been able to produce up until now and we finally catching up with demand. Thanks to that we are able to ship all orders within 48 hours.

As part of our world wide expansion plan we are combining the production with 3rd party warehouse logistics. We are starting with warehouses in Germany within one month.

Thanks all for infinite support!

#DrinkFood, Jacob, MANA

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MANA [MARK II]

What is MANA and what is it made out of:
Scripture says that MANA was a food that God sent to Moses and his people when they were on their journey through the dessert. This “heavenly mana” gave name to the modern base for healthy and balanced food. It contains everything a human body needs; protein, carbohydrates, fats, fiber, vitamins, minerals, antioxidants and trace elements.

On the other hand you will not find any toxins, heavy metals, or carcinogens in it. MANA contains fats in forms of highly nutritional oils with a balanced ratio of polyunsaturated, unsaturated, and saturated fats. Carbohydrates are represented by maltodextrine, which contains high level of oligosaccharides and ensures energy is distributed evenly to the body, unlike sugar that only gives a quick energy rush. It contains A to K vitamins, mineral micro-elements; calcium, phosphorus, sulphur, magnesium, potassium, sodium, and needed amounts of micro-elements of iodine, manganese, selenium, zinc, chromium, iron, and copper and others. MANA also has needed fiber, antioxidants, and phytochemicals. Its preparation is quick, easy, and saves time by giving human body the perfect amount of all needed nutrients.

Upcoming version of MANA, Mark II:
The new version does not contain any animal products. MANA is distributed strictly in vegan form and still offers full-fledged nutrition.

We added algae, flax seed, and sunflower to the oil:
The algae and flax seed oil are natural and rich sources of good fats. They are a high source of omega-3 fatty acids, vitamins, and phytonutrients. Sunflower oil is rich in the fat-soluble vitamins.

MANA contains valuable amount of vitamin K2:
MANA belongs to the very first products in Czech Republic, which have vitamin K2 (subtype 7) analysis conducted on. MANA contains a significant amount of this vitamin that is very well needed and used in the human body.

For whom is MANA intended:
It is for everybody who wants to have control over what exactly they eat, what their food is made out of and to be in control of the effects it has on their body. MANA can be used for consumers that intend to completely substitute their regular diet. It can also be used recreationally for consumers with hectic schedules that don’t have time to eat on a regular basis.

Heaven Labs, s.r.o.
MANA was founded in Czech Republic by Jakub Krejcik with the intent to create a complete food source that eliminates the food preparation time and financial struggle to consume nutritionally satisfying food. Headquarters, manufacturing, and distribution are located in Prague. In June 2015 MANA manufacturing was successfully certified by the Czech National Food and Agricultural Inspection.
More information at www.mojemana.cz

My MANA & Health app update available in app store

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The very first big update of MANA iOS application. We just intergraded “Health” application from Apple and “One Click Payment” (simple payment option) with our own app. (Download here)

My Mana app integration with the official Apple app “Health”

You will appreciate this new upgrade if you like to track every single element from your Mana consumption. Health app is easily accessible from every iPhone desktop. Simply input how big of a portion of Mana you just consumed and send the data to Health app. Once you open it, you can see detailed analysis of your every MANA consumption. It tracks everything from protein, carbohydrates, fats, fibers, vitamins, minerals, and much more. Settings can be easily adjusted during your first use.
We went even further and downloaded all of our complete laboratory analysis to ensure you track every single component in an easy-to-read graphic form.
We are in ongoing effort to make this integration “crispy clean”, so our friends from Quantum Labs (by the way, they are MANA lovers themselves) would love all your feedback to make this into a perfect, helpful app for you. Just write your feedback right into Apple “Reviews” or straight to us at podpora@mojemana.cz. Thanks for all your support.

Ordering just got simpler with Automatic Payment

Have you ever found yourself in a situation where you had no cash or your credit card handy? We just found a solution for you! 3D secure payment system that remembers your previous orders and payment information. You don’t have to waste your time re-entering al your info all over again, every time you order MANA. Just check the “remember my payment” option. This simple function enables you to order MANA on the way home from work right from your phone. The very same way as world-wide companies like Amazon or Apple Pay would let you do.

Q&A

How exactly does automatic payment work?
You will be given an option to “remember my payment” right after entering all payment information during your first MANA order. From now on all your new orders can be done with one click. You will be immediately informed by confirmation e-mail and you should be able to immediately review the transaction on your on-line bank statement.

Is this secure? We are talking money and personal information here…
Absolutely! 3D- Secure is very safe. First, to make the payment go through, you have to be logged in into your own mojemana.cz account. Second, we do not save, download, or manage any of your credit card information. All of that is done by GP WebPay. Secure, international payment service that is even being use by some of our top national financial institutions. GP WebPay gates use modern secure system 3D- Secure, the very same system MasterCard and Visa associations use world-wide.

Máme za sebou kontrolu ze SZPI

 

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Minulý týden jsme měli nečekanou návštěvu ze Státní zemědělské a potravinářské inspekce. Důvodem byla anonymní žádost o prověření správnosti našeho fungování.

Jsme velice rádi, že ke kontrole došlo, protože bylo oficiálně stvrzeno, že naše společnost splňuje přísný potravinářský standard HACCP. Pokud vás zajímají další infomace nebo oficiální vyjádření SZPI (Státní zemědělské a potravinářské inspekce), tak prosím úřad kontakjte zde.

O SZPI a Standardu HACCP

SZPI je organizační složka státu, která je přímo podřízená ministerstvu zemědělství. Je orgánem státního dozoru zejména nad zdravotní nezávadností, jakostí a řádným označováním potravin.

HACCP. Systém analýzy rizika a stanovení kritických kontrolních bodů (Hazard Analysis and Critical Control Points, HACCP) ve výrobě potravin je jeden ze základních nástrojů, jak účinně předcházet rizikům ohrožujícím bezpečnost potravin. Oficiální výstup kontroly zde:
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Introducing MANA [MARK II]

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We are delighted to announce our first big product update. Here is what’s going on.

No animal products

The main difference of MANA version MARK2 from MARK1 is the absence of animal based products (fish oil). At the same time, specific nutrients typically missing in vegetarian diet are added in natural form when possible to provide nutritionally complete food (proteins, vitamins A, B12, B6, D, omega-3 fatty acids, iron, zinc and iodine). All of these substances are present in MANA in quantity, which is needed by the body, according to EFSA/FDA studies.

Sea & Fresh Water Algae

Fresh water chlorella powder and sea water chlorella oil are now the natural sources in MANA of many phytonutrients, minerals – such as iodine, zinc and omega-3-fatty acids, magnesium, vitamin K1, beta carotene among others.

Advanced OiL Blend

Oil blend is innovated and now consists of balanced mixture of canola, sunflower, algae and flaxseed oils with vitamin A and E to match the optimal daily intake quantity.

Lab analysis revealed

We created a complete new web presentation where you can see attached our laboratory chemical/microbiological analyses of our ingredients, from which we compose MANA [MARK II]. Everyone from now on can easily verify on expert level the quality of whole product at a front page. Its is very unusual step we do but we believe that by releasing our lab analyses to public we make MANA even more transparent. We believe that this is what its all about.

Phytonutrients

Plant foods contain thousands of natural chemicals. These are called phytonutrients or phytochemicals. MANA has inherent content of wide range of phytonutrients, including phytosterols, flavonoids, provitamines, chlorophyl and lutein. You can check results in attached lab reports here.

Amino acids in MANA

We finaly finished also amino acids of ingredients which supply MANA with proteins – soy and oat. Results are great, please check details at web presentation here.

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New MANA!

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We are delighted to announce a new release of MANA called [ MARK 1 ]. Major improvements in taste and texture. Shipping from now on!

Neutral taste & Mild texture.

By dramatically decreasing a level of Sucralose we managed that new version [ MARK 1 ] formula is characterized by our beta-community as mild neutral taste which is very easy to hack with your favorite salty or sweet ingredient to boost it up to the skyes. Balance between salty and sweet is now on the very edge of perfect balance.

Texture & emulsification capability.

We also improved the ratio of emulsification capability. If you want,  you can mix up to 1005 Kcal (half a pouch) per one MANA 1L bottle and still get a nice creamy texture. That is a huge improvement from previous version. We still leave up to your preferences if you follow our recommendation or you will create your own powder/water ratio.

By marking a new formula update [ MARK 1 ] all our next formula updates will follow same numerical sequence.

Thank you for your support!

You are awesome!