COMMUNITY MANAGER

JOB TITLE: COMMUNITY MANAGER

IMMEDIATE MANAGER:  Brand Manager

DIRECT REPORTS: Customer Manager

LOCATION: National (Cz/Sk based in Prague)

Schedule: Full Time


Purpose of this job (or Department Overview)

We are looking for a new colleague whose main task will be to oversee all communications in online communities. An empathic personality who can motivate, support, and at the same time get the best from the team. You will be the mediator between the community and our product team, to whom feedback, insights and suggestions will be passed. You will become our ambassador and will take care of customers, fans and employees of MANA.

Responsibilities:

  • Management and development of customer support - motivation, training
  • Support and development of our user communities
  • Covering all communications in communities - Blog, Instagram Facebook ...
  • Engaging in the Gamification process for our customers
  • Net Promoter Score (NPS)
  • Digitalizing feedback from customers
  • Setting up above-standard care and customer relationships
  • Budgeting for special events for customers
  • Taking care of internal communication in the company
  • Caring for employees - maintaining a good mood for employees of the company
  • Planning and organizing events

Experience needed:

  • Experience with daily communication with customers both by e-mail and by phone (customer support, call center)
  • Very good knowledge of social media
  • Knowledge of English language both in words and letters
  • Analytical capabilities
  • Ability to communicate well with the community, write well and use your social skills

Company info:

Heaven Labs, the maker of Mana, is a one of the first companies creating food technology that produces healthy, functional food that  good for the body and the planet earth. In 2014, Founder and CEO Jakub Krejcik developed the first iteration in his kitchen after recognizing the need for a simpler, more efficient food source. Mana uses science and technology to solve the challenges plaguing the current food system and work toward its mission of providing access to quality nutrition to people across the globe. Simply, Mana is the food for a better life.

Heaven Labs believes in managing the Company and the product by never being complacent and staying on the cutting edge of food technology and nutrition. Working at Heaven Labs you'll have a platform to build cool things that positively affect the world with fun and dedicated people. You’ll be able to help grow our small creative team and contribute your ideas to build this exciting brand and change the way people think about food. Heaven Labs is headquartered in Prague, CZ.

Benefits

  • Become a member of the team working for one of the most exciting product innovations in the years and build the brand with greater purpose.
  • We operate in Czech, from beautiful and creative office in Prague, but the playground is entire world.
  • Competitive salary.
  • Consistent and tailor made employee training program.
  • Own fitness, yoga and physio in our office.
  • Unlimited Mana

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